Follow these steps to return your bag
- Go to https://bagoa.shipping-portal.com
- Click on 'start a return process'
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Find the shipment you want to return.
You do this using your zip code and the 'tracking number' of the shipment. -
You will now see your email address that you used for the original shipment.
Under 'return details', indicate the reason for the return. You can also add a message as an extra comment. - The nearest return location will be displayed based on the zip code you entered. If you click 'CHOOSE' the location will be saved.
- You will now see an overview of the return details, you can still change things here. If everything is correct, click the check mark in the checkbox and click 'Next: Print return label'.
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Print the return label and stick it on the package
Don't have a printer?
Write the return address and return number from the label on the packaging. - Pack the bag in sturdy packing material. It is most convenient to use the original box.
- Deliver the package to the PostNL service point location that you have chosen as the return point. You will then receive a shipping confirmation. This allows you to track the package via track & trace.
